FAQs

HOW LONG WILL MY PRODUCT TAKE TO ARRIVE?

Our worldwide shipping may take 10-30 days, depends on your country. However, if the order has to be shipped to United States it will take 3-14 days, as we make use of USPS, DHL, FEDx, UPS. Due to on-foreseen occurences, some deliveries may take 21 days to arrive please bear with us.

If you wish to know the exact shipping times to your country for those outside the US, before making a purchase on our store, kindly contact us by sending us a mail to support@the21stdaystore.com

IS MY PERSONAL INFORMATION SECURE ON YOUR WEBSITE?

Our website is always secure and safe! We use SSL (secure socket layer) security as obtained from the shopify encrypted web server to ensure that your personal information is always encrypted.

IS IT SAFE TO USE MY CREDIT/DEBIT CARD ON YOUR WEBSITE?

Every credit card transaction occurs within a secure environment. Our payment system has a 128-bit SSL security encryption certification awarded by VeriSign. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can be rest assured that with each purchase your credit/debit card or bank account information will be secured.

I ORDERED 2+ ITEMS, BUT ONLY RECEIVED ONE. WHERE'S MY ORDER?

We have 5 different warehouses around the world. It means you may receive your ordered products in multiple packages. So don't panic if first you receive only one product, everything will arrive.

DO YOU PROVIDE ORDER TRACKING?

Yes, we do. You will receive an email providing you with a tracking number when your order has been shipped.

To track your order press "here" .

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. So don't worry and try to track your order later.

WHAT SHOULD I DO IF I RECEIVE DAMAGED OR BROKEN ITEM?

If this happens, please contact us immediately within 24 hours after receiving your order and provide us with pictures of your damaged product. We will refund your money or resend your order again, as you may desire.

I WANT TO CHANGE THE SHIPPING ADDRESS, WHAT SHOULD I DO?

I DECIDED THAT I WANT TO REFUND MY MONEY BECAUSE I DON'T LIKE THE PRODUCT, WHAT SHOULD I DO?

We offer refunds only if your order has arrived damaged or broken.

HOW DO I ACTIVATE A COUPON?

You can activate your coupon at check out page, before confirming your purchase.

I STILL HAVE A QUESTION.

If you still don't have answer on your question, feel free to contact us